Legal & Compliance

Your Privacy Matters
at kuo9

We are committed to protecting the personal data of every player on the kuo9 platform. This Privacy Policy explains exactly what information we collect, how we use it, and the rights you hold over your own data.

Effective: 1 January 2026

17 Sections

English Language

256-bit SSL Encrypted

Privacy at a Glance

A plain-language overview of our most important privacy commitments. The full legal text below governs in all cases.

Data We Collect

We collect only the information necessary to operate your kuo9 account — including your name, email address, date of birth, payment details, and gameplay activity. We do not collect data beyond what is operationally required.

How We Protect It

All data transmitted between your device and the kuo9 platform is protected by 256-bit SSL/TLS encryption. Our servers undergo regular security audits, and access to personal data is strictly restricted to authorised personnel.

Who We Share It With

kuo9 does not sell your personal data. We share data only with trusted service partners — such as payment processors (bKash, Nagad), KYC verification providers, and game studios — strictly for platform operation purposes.

Your Data Rights

You have the right to access, correct, or request deletion of your personal data at any time. You can also object to certain processing activities or request that we restrict how we use your information. Contact us at [email protected].

Cookies & Tracking

kuo9 uses essential cookies to keep you logged in and maintain session security, and analytics cookies to understand how players use the platform. You can manage cookie preferences via your browser settings at any time.

Data Retention

We retain your personal data for as long as your account remains active and for up to seven years after account closure, in line with financial record-keeping obligations. Data no longer required is securely deleted or anonymised.

1. Introduction
2. Data Controller
3. Data We Collect
4. How We Collect Data
5. Lawful Basis
6. How We Use Your Data
7. Sharing Your Data
8. International Transfers
9. Data Retention
10. Cookies & Tracking
11. Your Rights
12. Children's Privacy
13. Marketing Communications
14. Security Measures
15. Third-Party Links
16. Policy Updates
17. Contact Us

1 Introduction

kuo9 ("kuo9", "We", "Us", "Our") is the operator of the online betting and casino platform accessible at https://kuo9.io (the "Platform"). We are committed to safeguarding the privacy and personal data of every individual who interacts with the Platform, including registered players, prospective users who browse the site, and individuals who contact our support team.

This Privacy Policy ("Policy") explains what personal data we collect about you, the purposes for which we collect and process that data, the legal basis on which we rely, how long we retain it, who we share it with, and the rights you hold as a data subject. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

By accessing or using the kuo9 Platform, you confirm that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform and contact our support team to close your account.

kuo9 is designed and operated for an adult audience aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. See Section 12 for our Children's Privacy policy.

2 Data Controller

For the purposes of applicable data protection legislation, kuo9 acts as the data controller in respect of the personal data it collects from you through the Platform. As data controller, kuo9 is responsible for determining the purposes and means by which your personal data is processed.

All enquiries relating to the processing of your personal data, including requests to exercise your data subject rights as described in Section 11, should be directed to our support team using the contact details set out in Section 17 of this Policy.

You can reach kuo9's data team at: [email protected] — note this is displayed as plain text and is not a clickable link.

3 Personal Data We Collect

kuo9 collects personal data in several categories. The specific data we collect depends on whether you are a visitor browsing the Platform, a registered player, or a player undergoing identity verification. The categories of personal data we may process are as follows:

3.1 Identity & Registration Data

Full legal name (first name and surname)
Date of birth (used to verify you are aged 21 or older)
Gender (optional, collected during registration)
Username chosen for your kuo9 account
Nationality and country of residence

3.2 Contact Data

Email address (used for account communications and support)
Mobile phone number registered to your account (used for SMS OTP authentication)
Residential address (collected during KYC verification)

3.3 Financial & Payment Data

bKash, Nagad, Rocket, or Upay mobile wallet number associated with deposits and withdrawals
Bank account details where bank transfer payment methods are used (Dutch-Bangla Bank, BRAC Bank, City Bank)
Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers
Account balance history

3.4 Identity Verification (KYC) Data

Copies of government-issued identity documents (National ID card, passport, or driving licence)
Proof of address documents (utility bills, bank statements)
Selfie or photograph submitted for biometric document verification (where applicable)
Source-of-funds documentation (where requested for enhanced due diligence)

3.5 Gameplay & Behavioural Data

Betting history — sports bets placed, markets selected, odds accepted, stake amounts, and outcomes
Casino game history — game titles played, bet amounts, win/loss records, session durations
Bonus and promotion history — bonuses claimed, wagering progress, and bonus outcomes
Responsible gaming tool settings — deposit limits, cooling-off periods, and self-exclusion requests

3.6 Technical & Device Data

IP address at time of registration and subsequent logins
Device type, operating system, and browser version
Session timestamps and login/logout records
Cookie identifiers and similar tracking technologies (see Section 10)
Geolocation data derived from IP address (country and city level only)

3.7 Communications Data

Records of correspondence between you and kuo9 support, including live chat transcripts and email exchanges
Feedback and survey responses submitted voluntarily
Complaints and dispute records

kuo9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where strictly required for responsible gaming assessments (e.g., where a player self-discloses a gambling disorder in the context of a self-exclusion request).

4 How We Collect Your Data

kuo9 collects your personal data through the following channels:

Direct collection: Information you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
Automated collection: Technical data including IP addresses, device identifiers, session logs, and cookie data collected automatically as you browse and use the Platform.
Third-party sources: Identity verification data confirmed through our KYC partner services; payment transaction data confirmed through our payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank); fraud prevention signals from third-party risk management providers.
Public sources: Where permitted by applicable law, kuo9 may supplement your data with information from publicly available sources for the purpose of fraud prevention and regulatory compliance.

5 Lawful Basis for Processing

kuo9 processes your personal data on the following lawful bases, depending on the specific processing activity:

Processing Activity	Lawful Basis
Creating and managing your account	Performance of a contract (our Terms & Conditions)
Processing deposits and withdrawals	Performance of a contract
Identity verification (KYC)	Legal obligation; legitimate interests (fraud prevention)
Fraud detection and prevention	Legitimate interests of kuo9 and protection of other players
Responsible gaming monitoring	Legal obligation; legitimate interests (player protection)
Sending account-related notifications	Performance of a contract; legitimate interests
Sending marketing communications	Consent (opt-in); can be withdrawn at any time
Analytics and platform improvement	Legitimate interests of kuo9
Compliance with legal and regulatory requirements	Legal obligation

6 How We Use Your Personal Data

kuo9 uses the personal data we collect for the following specific purposes:

6.1 Account Management

We use your registration and contact data to create and maintain your kuo9 account, authenticate your identity at each login (including SMS OTP verification), and communicate important account-related information such as deposit confirmations, withdrawal status updates, security alerts, and changes to our Terms or this Policy.

6.2 Payment Processing

We use your payment and financial data to process your deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), to maintain accurate transaction records, and to verify that all transactions are consistent with your registered account identity. All financial data is transmitted using industry-standard encryption.

6.3 Identity Verification & KYC Compliance

We use your identity documents and verification data to confirm that you are who you say you are, that you are aged 21 or older, and that your use of the Platform complies with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations. This processing is required by law and cannot be opted out of by registered players.

6.4 Fraud Prevention & Platform Security

We use your technical, device, and gameplay data to detect and prevent fraudulent activity on the Platform, including multi-accounting, bonus abuse, match-fixing, and unauthorised account access. This includes automated monitoring systems that flag unusual patterns of play or transaction behaviour for manual review.

6.5 Responsible Gaming

We use your gameplay history, session data, and deposit patterns to monitor for signs of problem gambling behaviour. Where our systems or support team identify indicators of potential harm, we may proactively reach out to offer responsible gaming tools. This processing is central to kuo9's duty of care towards its players and cannot be disabled.

6.6 Customer Support

We use your contact and communications data to respond to your support enquiries, resolve disputes, and improve our service quality. Support interactions may be reviewed for quality assurance purposes.

6.7 Platform Analytics & Improvement

We use aggregated and anonymised behavioural and technical data to understand how players use the Platform, which game categories are most popular, where performance bottlenecks exist, and how we can improve the overall user experience. This analytics data does not identify individual players.

6.8 Marketing & Promotions

Where you have provided explicit consent, we use your contact data to send you personalised promotional offers, bonus notifications, and news about new games or features on the kuo9 Platform. You can withdraw this consent at any time — see Section 13 for details.

7 Sharing Your Personal Data

kuo9 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following circumstances:

7.1 Payment Service Providers

We share necessary transaction data with the payment processing partners you use — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank — to facilitate deposits and withdrawals. These providers are bound by their own data protection obligations and are not authorised to use your data for any purpose other than processing your transaction.

7.2 Identity Verification Partners

Where KYC verification is required, we share the identity documents and personal data you submit with authorised third-party identity verification service providers. These providers operate under strict data processing agreements and are not permitted to retain your data beyond the verification process.

7.3 Game Studio Providers

Your gameplay session data (but not your full identity or payment data) may be shared with the game studio providers whose titles you play — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — for the purpose of game operation, dispute resolution, and RNG audit compliance.

7.4 Fraud Prevention & Risk Management

We may share limited account and technical data with specialist fraud prevention and risk management service providers for the purpose of detecting and preventing fraudulent activity across the Platform. These providers process data under strict confidentiality obligations.

7.5 Legal & Regulatory Disclosure

kuo9 may be required to disclose your personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where required by applicable law or in response to a valid legal process. We will notify you of any such disclosure where we are legally permitted to do so.

kuo9 will never voluntarily disclose your personal data to any third party not listed in this section without your prior explicit consent, except where required to do so by law.

8 International Data Transfers

kuo9 is an internationally operated platform. As a result, your personal data may be transferred to and processed in countries other than Bangladesh. These countries may have data protection laws that differ from those applicable in Bangladesh.

Where we transfer your personal data internationally, we take appropriate steps to ensure that your data remains protected to a standard consistent with this Privacy Policy. These steps may include entering into data processing agreements with third-party recipients that incorporate appropriate data transfer safeguards, or relying on the recipient's participation in a recognised data protection framework.

All payment processing for Bangladesh-based players is conducted via locally authorised payment partners (bKash, Nagad, Rocket, Upay, and local banks), and BDT transaction data is processed within systems that comply with applicable Bangladesh Bank guidelines.

9 Data Retention

kuo9 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Policy and to comply with our legal and regulatory obligations. The following retention periods apply as a general guide:

Data Category	Retention Period
Account registration data	Duration of account plus 7 years after closure
KYC / identity verification documents	Duration of account plus 7 years after closure
Financial transaction records	7 years from the date of each transaction
Gameplay history	Duration of account plus 3 years after closure
Support communications	3 years from the date of the communication
Marketing consent records	Until consent is withdrawn, plus 3 years
Technical / session logs	13 months from date of collection

On expiry of the applicable retention period, personal data is either securely and permanently deleted from our systems or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for aggregate analytics purposes.

10 Cookies & Tracking Technologies

kuo9 uses cookies and similar tracking technologies to operate the Platform and to improve your experience. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They maintain your login session, enable secure account access, and remember your preferences within a single session. These cookies cannot be disabled without preventing you from using the Platform.

10.2 Analytics Cookies

We use analytics cookies to collect anonymised data about how players navigate and use the Platform — including which pages are visited most frequently, how long players spend in different sections, and where users exit the Platform. This data is used solely to improve the Platform's performance and content. Analytics data does not identify individual players.

10.3 Functional Cookies

Functional cookies remember your preferences between sessions — such as your preferred language setting, display preferences, and responsible gaming tool configurations. Disabling these cookies may affect Platform personalisation but will not prevent core functionality.

10.4 Managing Cookies

You can manage and delete cookies at any time through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into and using the kuo9 Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

kuo9 does not use advertising or third-party tracking cookies for cross-site behavioural advertising purposes.

11 Your Data Rights

As a data subject, you hold the following rights in respect of your personal data processed by kuo9. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.

Right of AccessYou may request a copy of all personal data we hold about you, along with information about how it is processed.

Right to RectificationYou may request correction of any inaccurate or incomplete personal data we hold about you.

Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

Right to Restrict ProcessingYou may request that we limit the processing of your data in certain circumstances while a dispute or verification request is being resolved.

Right to PortabilityYou may request a copy of the personal data you have provided to kuo9 in a structured, machine-readable format.

Right to ObjectYou may object to processing based on legitimate interests, including profiling. You may also withdraw consent for marketing at any time.

Please note that exercising certain rights — particularly the right to erasure — may require us to close your kuo9 account, as we cannot operate an account without the minimum personal data required for legal compliance and account management.

12 Children's Privacy

The kuo9 Platform is strictly an adults-only service. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. All new accounts are subject to age verification checks during the registration and KYC process.

If kuo9 becomes aware that an account belongs to or was created by an individual under the age of 21, the account will be immediately suspended and all associated personal data will be permanently deleted in accordance with our data retention policy, except where retention is required for legal or fraud prevention purposes.

If you believe that a minor has registered an account on the kuo9 Platform, please contact our support team immediately at [email protected] so that we can take prompt action to verify the situation and, where confirmed, close the account and delete the associated data.

13 Marketing Communications

kuo9 may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new game releases, sports betting promotions, and seasonal offers — but only where you have given us your explicit consent to do so during registration or at a later point through your account settings.

13.1 Withdrawing Marketing Consent

You may withdraw your consent to receive marketing communications at any time by:

Clicking the unsubscribe link included in any marketing email we send you;
Updating your notification preferences in your kuo9 account settings; or
Contacting our support team at [email protected] and requesting removal from our marketing list.

Withdrawal of marketing consent will take effect within 5 business days. Please note that withdrawing marketing consent does not affect your receipt of transactional and account-related communications, which are necessary for the operation of your account and cannot be disabled while your account remains active.

13.2 Personalised Promotions

Where you have consented to marketing, kuo9 may use your gameplay history and account activity to personalise the promotions and bonus offers we send you — for example, sending cricket betting offers to players who frequently wager on cricket, or fishing game promotions to players who frequently play fishing titles. This personalisation is based solely on your kuo9 Platform activity and does not involve data from third-party advertising networks.

14 Security Measures

kuo9 employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes, but is not limited to, the following measures:

256-bit SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit;
At-rest encryption for all sensitive data stored in our databases, including identity documents and financial records;
Multi-factor authentication (MFA) available on all kuo9 accounts, including SMS OTP verification at login;
Role-based access controls ensuring that only authorised kuo9 personnel with a legitimate operational need can access personal data, and that access is logged and auditable;
Regular penetration testing conducted by independent third-party security specialists;
24/7 intrusion detection and monitoring systems that alert our security team to unusual or potentially malicious activity in real time;
Secure data disposal procedures ensuring that physical and digital data storage media are securely wiped or destroyed at end of life.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. If you suspect that your kuo9 account has been compromised, please contact our support team immediately and change your account password without delay.

kuo9 will never ask you for your password by email, SMS, or live chat. If you receive a communication purporting to be from kuo9 that requests your password, treat it as fraudulent and report it to [email protected] immediately.

15 Third-Party Links

The kuo9 Platform may contain informational references to third-party services such as payment providers and game studios. While we take care to mention only reputable partners, kuo9 is not responsible for the privacy practices of any third-party website or service. This Privacy Policy applies solely to data collected and processed by kuo9 through the kuo9 Platform at https://kuo9.io.

We encourage you to review the privacy policies of any third-party service you interact with, particularly your chosen payment provider (e.g., bKash, Nagad), as their data handling practices are governed by their own policies and are outside kuo9's control.

16 Updates to This Privacy Policy

kuo9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and functionality of the Platform. Any material changes to this Policy will be communicated to registered players via email notification and via a prominent notice on the Platform prior to the changes taking effect.

The "Effective Date" at the top of this Policy indicates when the current version came into force. Your continued use of the kuo9 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and request account closure before the updated Policy takes effect.

We recommend that you review this Privacy Policy periodically to stay informed about how kuo9 is protecting your personal data. Previous versions of this Policy are available on request by contacting our support team.

17 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by kuo9, please contact our support team using the details below. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 calendar days.

Privacy & Data Enquiries: Our support team handles all data subject requests, consent withdrawal requests, and privacy complaints. Contact us at: [email protected] (plain text — not a clickable link). Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

When contacting us regarding a data subject rights request, please include your registered kuo9 username and the email address associated with your account so that we can verify your identity before processing your request. We may request additional verification information in line with our KYC obligations before actioning sensitive data requests.

Explore Everything kuo9 Has to Offer

Now that you understand how kuo9 protects your privacy, discover our full range of cricket betting, live casino, slots, and fishing games — all with instant BDT payments via bKash and Nagad. 21+ only. Please play responsibly.

Your Privacy Matters at kuo9